Customer Service Representative

2 days ago


Butler, Pennsylvania, United States Horizon Farm Credit Full time
Customer Care Specialist

Horizon Farm Credit is seeking a skilled Customer Care Specialist to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and promoting our products and services.

Key Responsibilities:
  • Provide prompt and courteous service to customers via phone and email
  • Process customer convenience service requests and handle general account inquiries
  • Take ownership of customer inquiries and address them promptly
  • Assist customers with routine inquiries and requests
  • Process incoming phone payments and complete noncash forms as needed
Requirements:
  • Excellent communication and interpersonal relations skills
  • Moderate to thorough knowledge of computer software applications
  • Ability to answer routine customer questions and concerns independently
  • General knowledge of clerical and administrative duties to support branch operations
  • Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments
What We Offer:
  • Competitive compensation and benefits packages for full-time employees
  • Medical insurance with dental and vision care options
  • 401(k) with significant employer matching
  • Paid time off, holidays, and volunteer time to support work/life balance
  • Tuition reimbursement and training opportunities

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.



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