Fitness Department Manager

4 weeks ago


Laurel, Montana, United States Anytime Fitness Full time

Why Anytime Fitness - MDS Fitness?
We strive to be the best professionals in the fitness industry. Our team is high-energy and dedicated to providing an incredible experience for our staff and members. We adapt quickly to changes in the industry, grow, and succeed together. If you're passionate about positively influencing others' health, want to build the Anytime Fitness brand, and thrive in a team of fitness professionals, we're the right place for you.

Head Coach Role Summary:
The Member Experience Manager provides a world-class experience to all customers in the facility through fitness consultations, evaluations, and regular check-ins. This role requires strong customer service skills to build relationships with customers and maintain accurate financial profiles for personal training members. As the leader of the club's personal training department and a team of personal trainers, this position demands strong leadership skills, proficient social skills, and a commitment to growth.

Key Responsibilities:
* Sales and Portfolio Management: Maintain accurate financial profiles for personal training members and promote the department's financial growth. This position is directly responsible for personal training sales and financial growth of the personal training department at their location.
* Facility Management: Maintain the integrity of the facility and equipment.
* Service Standards: Provide excellent customer service, including regular engagement with members to help them create and achieve goals.
* Customer Satisfaction: Make decisions regarding positive and negative feedback, cessation of personal training membership requests, and other inquiries.
* Community Involvement: Build and maintain business-to-business relationships and attend local community events.
* Brand Ambassador: Exemplify what it means to be an Anytime Fitness team member by working every day to better yourself and those around you.

Qualifications/Requirements:
* Must be able to work from the facility.
* Must be able to work required hours as listed: Monday/Wednesday – 11a-7p, Tuesday/Thursday – 10a-7p, Friday – 7a-12p.
* Strong communication skills.
* Must be coachable.
* Strong problem-solving skills.
* Strong knowledge of health, fitness, and physiology.
* Understands the importance of team cohesion.
* Must be personable.
* High school diploma or general education degree (GED).
* Bachelor's Degree (BA) from four-year college or university in Exercise Science (preferred, but not necessary).
* One year of fitness training experience.
* Certificates, licenses, and registrations required: CPR/AED Certification, Current Personal Training Certification (or ability to be certified within 90 days).
* Computer skills required: Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus).

We Offer Benefits You Won't Find Anywhere Else in the Industry:
* Industry-best Health Insurance
* Dental and Vision Insurance
* Life Insurance, Long- and Short-term Disability Insurance
* Company Matched 401(k); Roth IRA available
* Performance Bonuses
* Employee Assistance Program (EAP)
* Employee Discount Purchase Program
* 10 Days Paid Time Off
* Holidays off
* Destination Vacation



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