Equipment Customer Service Representative

4 weeks ago

Orlando, Florida, United States Abbott Full time

At Abbott, we're committed to helping people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Job Summary:

We're seeking an experienced Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing efficient and effective service to customers and clients, maintaining customer/client data in our office system, and handling all aspects of supplying Wound Care supplies to clients.

Responsibilities:

  • Respond to customer inquiries and document interactions within our database
  • Represent Abbott to internal and external customers and clients to ensure a high level of customer satisfaction
  • Maintain customer/client information in accordance with HIPAA, PHI, and regulatory requirements
  • Plan and implement office systems, filing systems, and manage customers, clients, and sales orders in our database
  • Input prescriptions and obtain customer approval/signature
  • Compare client requests against signed prescriptions and obtain updated prescriptions from customers as necessary
  • Generate sales orders for wound care supplies and ship them to clients
  • Follow up on delivery information and update our database accordingly
  • Maintain thorough and accurate records of work performed
  • Maintain knowledge of and adhere to processes, policies, and procedures
  • Escalate issues as necessary for guidance from others

Qualifications:

  • High school diploma
  • Minimum of one year experience in a customer service role or equivalent combination of education and experience

Preferred Qualifications:

  • Basic computer and clerical skills
  • Flexibility and ability to work independently and within a multidisciplinary team
  • Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians, and referral sources
  • High degree of attention to detail in a high-volume environment
  • Good planning and organizational skills, including ability to meet deadlines
  • Problem resolution and follow-up skills
  • Ability to multi-task and work in a fast-paced environment
  • Ability to operate a computer and use our operational software, along with Microsoft Office
  • Working knowledge of our software desired

About Abbott:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. We're committed to innovation, quality, and customer satisfaction. Join our team and be part of a company that values diversity, equality, and inclusion.

Benefits:

  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • Flexible work arrangements and work-life balance
  • Recognition and rewards for outstanding performance

Equal Opportunity Employer:

Abbott is an Equal Opportunity Employer, committed to diversity, equality, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

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