Creative Operations Director

7 days ago


Altoona, Pennsylvania, United States Michaels Stores Full time

Delivering a customer-centric shopping experience is at the heart of this role.

A competitive salary in the range of $55,000 - $75,000 per year will be offered to successful candidates.

Job Description

This position is responsible for managing and delivering effective front-end operations and expectations.

The ideal candidate will lead omnichannel processes and maintain store recovery standards to deliver brand promises.

Achieving friendly customer service and executing Company policies and standards are also key aspects of this role.

Responsibilities
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
  • Ensure all front-end policies and procedures are followed and achieve KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Lead the omnichannel processes.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Assist with the onboarding of new Team Members.
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results.
  • Serve as Manager on Duty (MOD).
  • Interact with others in an accepting and respectful manner and remain positive and respectful even in difficult situations.
  • Acknowledge customers, help locate products, and provide solutions.
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Cross-train in Custom Framing selling and production.
  • In select stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Other duties as assigned.

Requirements

This position requires retail management experience, preferably with knowledge of company programs and policies.

Physical demands include standing for long periods, moving throughout the store, regular bending, lifting, carrying, reaching, and stretching.

Lifting heavy boxes and accessing high shelves using ladders or similar equipment is also required.

If assistance with essential functions is needed, please contact your supervisor for accommodation options.



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