Front Desk Ambassador

2 weeks ago

Jamestown, New York, United States Club Wyndham Resort Full time

We are seeking a dedicated Front Desk Ambassador to join our team at Club Wyndham Resort. As a key member of our hospitality staff, you will play a vital role in delivering exceptional guest experiences.

Job Summary:

The Front Desk Ambassador is responsible for providing warm and personalized welcomes to our guests, as well as ensuring a smooth registration process. You will be the first point of contact for our guests, setting the tone for their entire stay with us.

About You:

To be successful in this role, you will possess excellent communication skills, both written and verbal. You should be able to effectively communicate with guests from diverse backgrounds, handle cash and credit transactions efficiently, and maintain accuracy when processing payments.

Responsibilities:
  • Registration Process: Guide guests through the registration process, issue unit keys, and provide information about the resort and local attractions.
  • Cash Handling: Process cash and credit card transactions, balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Guest Services: Respond to guest inquiries and concerns in a timely and professional manner.
  • Teamwork: Collaborate with other departments to ensure seamless delivery of services to our guests.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: One year of guest services experience in a hospitality environment or one year of customer service experience in a retail or service industry preferred.
  • Skills: Excellent communication skills, basic math skills, and knowledge of proper cash handling procedures.

We offer a competitive salary of $18.50 per hour, making this an excellent opportunity for those looking to start or advance their career in the hospitality industry.

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