General Manager

4 weeks ago

San Francisco, California, United States FSR Inc Full time

Job Overview:

The General Manager oversees the day-to-day operations of the residential community, ensuring that all aspects of management are executed in a timely and accurate manner. This includes maintaining a strong relationship with the board of directors, committees, and residents, as well as ensuring that building systems and common areas are properly maintained.

The General Manager will consistently adhere to and perpetuate the mission and vision of the board of directors and membership, and has oversight over all aspects of the operations of the building.

Key Responsibilities:

  • Acquire an understanding of all community governing documents (CCRs, By-Laws, and published rules) and ensure all requirements are followed.
  • Recruit, hire, train, and supervise all building staff, including engineering and front desk staff, and third-party vendors.
  • Develop staffing plans and use approved job descriptions to set performance expectations.
  • Ensure FSR associates are trained and follow our policies, procedures, and global service standards.
  • Proactively inspect building and exterior common areas, building systems, landscape, and other common amenities, and ensure necessary repair and maintenance activities are conducted in a timely manner.
  • Ensure all fire, life, and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
  • Monitor the financial position of the association and present monthly financial reports and any documents requiring board member signatures.
  • Lead boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve board objectives.
  • Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
  • Support the activities of various board sub-committees and provide a seamless connection between the board of directors and committees.
  • Administer the annual election and meeting.
  • Ensure annual CPA audit/review is completed and distributed within 120 days of year-end, and ensure tax returns are completed and filed by CPA.
  • Assess and monitor community needs, identify opportunities for improved communication or service delivery methods, and implement programs or improvements.

Requirements:

  • Bachelor's degree in public administration, business administration, or related field preferred, but not required.
  • CCAM, CMCA, or PCAM designation preferred, but not required.
  • A minimum of three years of successful high-profile community management experience or equivalent professional experience in a related field such as rental property or hotel management.
  • Excellent general math skills, strong user of Microsoft Office tools, and strong written and verbal communication skills.
  • Must be an 'active' listener who can anticipate issues and drive for mutually satisfactory resolution.
  • Understand the role and purpose of a homeowner's association and is familiar with HOA rules and guidelines, facility maintenance, association governing documents, and financial statements and budgets.
  • Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude.
  • Must be able to deal with conflict and work well under pressure.
  • Must be able to instill confidence in staff, board members, and residents by being prepared and knowledgeable.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25lbs, sit for extended periods of time, stand for extended periods of time, communicate both on the phone and in person with clients, and have finger dexterity for typing/using a keyboard.

Must be mobile enough to move around both the office and the property, which could include lengthy walks and uneven areas.

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consistent and regular attendance required. Hours over and above normal office hours will occur, including evenings and some weekends. Schedule is subject to change based on business needs.

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