IT Infrastructure Specialist
7 days ago
As an IT Infrastructure Specialist at Executech Managed Services, you will be responsible for managing and maintaining the company's IT infrastructure and systems. This role involves ensuring the smooth operation, security, and efficiency of the network and computing environment.
Key Responsibilities- Travel to various client locations to perform on-site work on computer and network hardware and/or software.
- Act as a technical lead for client projects as assigned by the IT Director.
- Troubleshoot and solve support tickets while on-site at client locations.
- Communicate with clients to make necessary decisions and ensure satisfaction.
- Install/replace/repair hardware (PCs, laptops, cell phones, printers, WAPs, etc.) and software as necessary.
- Work with the current backup solution to ensure all client data is backed up and can be restored where needed.
- Maintain relationships with clients to provide exceptional customer service and support.
To be successful in this role, you should have:
- 5-7 years' experience in a related field and a bachelor's degree, preferred.
- Superior knowledge of office equipment and general office operations.
- Excellent organizational, written, and verbal communication skills.
- Multiple certifications in one or more of Executech's software core offerings.
- Expertise in designated areas such as Server, Storage, VDI, AD, DNS, Exchange, Lync.
- Highly proficient with Executech MSP Automate.
- Professionalism, patience, and a pleasant demeanor.
This full-time and salaried position will work various hours to meet the needs of clients and business operations. May include days, evenings, nights, weekends, and holidays. This position is likely to be mobile 75% of the time.
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