Customer Retention Specialist

3 weeks ago


Austin, Texas, United States ABC Home & Commercial Services Full time
Job Description

At ABC Home & Commercial Services, we're a family-owned business dedicated to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in fulfilling commitments, serving others, and supporting families.

Key Responsibilities:
  • Contribute to reducing customer churn, increasing customer lifetime value, and driving revenue growth through exceptional service.
  • Collaborate with the Retention Team Manager on daily tasks & duties.
  • Make outbound calls, emails, and texts to customers categorized as at risk.
  • Implement Movers & New Homeowner strategies to retain homes & customers.
  • Attempt to save customers intending to cancel their services with ABC.
  • Resolving or diffusing customer issues and providing timely feedback to supervisor regarding service failures or customer concerns.
Requirements:
  • Previous scheduling and/or call center experience preferred.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Ability to communicate well, using excellent interpersonal and communication skills.
  • Ability to understand basic billing.
  • Must be able to adapt quickly in an ever-changing, fast-paced environment.
What We Offer:
  • Health, Dental, Vision & Life Insurance.
  • 401(k) with company matching.
  • Paid vacation and sick leave (PTO).
  • Participation in Profit Sharing Plan.
  • Additional compensation for promoting and referring our services (Lead Now Program).

This is a full-time position with a competitive salary and benefits package. If you're a motivated and customer-focused individual looking for a challenging role, please submit your application.



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