Customer Retention Specialist
3 weeks ago
At ABC Home & Commercial Services, we're a family-owned business dedicated to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in fulfilling commitments, serving others, and supporting families.
Key Responsibilities:- Contribute to reducing customer churn, increasing customer lifetime value, and driving revenue growth through exceptional service.
- Collaborate with the Retention Team Manager on daily tasks & duties.
- Make outbound calls, emails, and texts to customers categorized as at risk.
- Implement Movers & New Homeowner strategies to retain homes & customers.
- Attempt to save customers intending to cancel their services with ABC.
- Resolving or diffusing customer issues and providing timely feedback to supervisor regarding service failures or customer concerns.
- Previous scheduling and/or call center experience preferred.
- Ability to organize and prioritize multiple tasks in a fast-paced environment.
- Ability to communicate well, using excellent interpersonal and communication skills.
- Ability to understand basic billing.
- Must be able to adapt quickly in an ever-changing, fast-paced environment.
- Health, Dental, Vision & Life Insurance.
- 401(k) with company matching.
- Paid vacation and sick leave (PTO).
- Participation in Profit Sharing Plan.
- Additional compensation for promoting and referring our services (Lead Now Program).
This is a full-time position with a competitive salary and benefits package. If you're a motivated and customer-focused individual looking for a challenging role, please submit your application.
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