Pre-License Training Representative

4 weeks ago


Palm City, Florida, United States Teleperformance USA Full time
Job Description

Teleperformance is a global company that delivers digital business services to help brands streamline their business. As a Pre-License Training Representative, you will be part of our team that provides customer support and resolves issues for our clients.

About the Role
As a key contributor to our team, you will be responsible for handling customer inquiries, providing excellent customer service, and working with confidential customer information. You will also aim to resolve issues on the first call by being proactive and communicating effectively with customers.

Responsibilities
  • Handle and respond to customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Communicate effectively with customers

Requirements
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • 6 months Call Center experience, preferred
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

About Teleperformance
Teleperformance is an Equal Opportunity Employer. We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

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