Service Team Associate

3 weeks ago


Baltimore, Maryland, United States Michaels Stores Full time

Job Summary: We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities:

  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Help customers locate products and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit, and other payment methods.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Participate in visual merchandising and store recovery efforts to maintain a well-merchandised and in-stock store.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Perform other duties as assigned by management, including truck unloading, stocking, and planogram (POGs) processes.

Requirements:

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment:

  • Public retail store setting with climate-controlled areas and some outdoor work.
  • Frame shop contains glass cutter and heat press.
  • Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as needed. If you need assistance with the application or interview process, please contact Customer Care at MICHAEL.



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