Patient Financial Representative

5 days ago


Rochester, New York, United States University of Rochester Full time
Job Description:

We are seeking a highly skilled Patient Financial Representative to join our team at the University of Rochester Medical Center. This role is responsible for managing patient accounts and providing exceptional customer service.

Responsibilities:
  • Respond to patient inquiries via phone, email, mail, or fax regarding billing issues, claim payments, and medical billing.
  • Act as a liaison between patients, business partners, and health plans to resolve account discrepancies and ensure customer satisfaction.
  • Research and interpret patient account information to identify and resolve billing errors.
  • Initiate insurance billing and create budget installment payment plans for customers in need.
Requirements:
  • High school graduate with 4 years of experience in healthcare, billing, or collections, or equivalent combination of education and experience.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet production levels and customer retention goals.
  • Excellent communication, organizational, and problem-solving skills, with the ability to multitask and navigate multiple programs simultaneously.
Benefits:
  • $19.08 - $25.77 per hour
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training and certification programs.
About Us:

The University of Rochester is committed to fostering a culture of equity, diversity, and inclusion, and we welcome applications from diverse candidates. We offer a dynamic work environment and a competitive compensation package, including a salary range of $19.08 - $25.77 per hour.



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