Eligibility Specialist I
3 days ago
We are seeking a highly skilled Eligibility Specialist to join our team at the Department of Children and Families. As an Eligibility Specialist, you will play a critical role in determining the eligibility of applicants and recipients for public assistance programs.
Key Responsibilities- Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
- Process data from electronic sources and enter information into a computer-based eligibility system under state and federal requirements.
- Learn numerous state and federal program regulations through intensive training and ongoing training thereafter.
- Determine program eligibility in accordance with current regulations using a computer-based eligibility system.
- Research information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
- Report cases where identity theft or fraud is suspected.
- Advise clients of deadlines, time frames, and necessary actions to be taken.
- Work with clients who may not take the necessary actions within the required time frame.
- Establish and maintain multiple electronic files and conduct regular reviews and updates.
- Document all communications and contacts with clients.
- Manage an electronic caseload that varies based on community needs, ensuring accuracy levels are maintained, and cases are processed within specified time frames.
- Compute and authorize public assistance benefits based on financial and family status.
- Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility.
- Associate degree or higher from an accredited college or university, or 60 semester hours or 90 quarter hours can substitute for the experience.
- Ability to attend a mandatory training course.
As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our clients. You will also have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
About UsThe Department of Children and Families is a dynamic and innovative organization that is committed to protecting the vulnerable, promoting strong and economically self-sufficient families, and advancing personal and family recovery and resiliency.
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