Senior Business Analyst, Quote to Cash Operations

4 weeks ago

New York, New York, United States Twilio Full time
About the Role

We are seeking a highly skilled Senior Business Analyst to join our Go-To-Market Systems Operations team at Twilio. As a key member of our team, you will be responsible for designing, managing, and building scalable solutions for our quote to cash tools.

Key Responsibilities
  • Collaborate with solution architects and program managers to design and build solutions within Salesforce and adjacent technologies.
  • Develop and maintain a holistic view of CRM-based processes and user personas to ensure projects are compatible with upstream and downstream systems and processes.
  • Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen.
  • Lead projects end to end to improve the way our Go-To-Market and internal teams leverage Conga CLM, Docusign, Order to Cash, and Salesforce.
  • Work with Platform Managers to design and implement solutions within Conga CPQ/CLM and Salesforce.
  • Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
  • Become a trusted Subject Matter Expert of the QTC space by producing solution documentation and enablement material for Twilio's tools and processes.
  • Partner with 3rd party vendors to implement new out of the box features and design custom solutions.
  • Provide ongoing user support for Quote-to-Cash tools, including responding to cases and Slack-channel-based support requests.
Requirements
  • 3-5 years of experience with implementation, including 3-5 years of experience with design, configuration, and deployment.
  • 1+ years experience implementing or developing features on a CPQ & CLM instance such as Conga CPQ & CLM, IronClad, Docusign CLM, or Salesforce CPQ.
  • 2+ year of experience implementing or managing Apttus, Conga, DocuSign, X-Author, Salesforce CPQ or similar.
  • Demonstrated ability to understand business needs and translate requirements into Salesforce solutions.
  • Proven experience in building declarative solutions within the Salesforce platform to create efficient and scalable applications.
  • Salesforce Admin Certification.
  • Strong presentation, communication, and facilitation skills.
  • Experience with quote to cash operations, as a sales person or in operations.
  • Experience supporting the technical needs of teams such as Sales, Legal, Contract Operations, Finance, and Billing within Salesforce and other third-party tools.
Desired
  • Experience working with multiple products, pricing structures, and discounts.
  • Docusign, Order form templates, X- Author.
  • Experience collaborating with a global team.
  • Experience partnering with third-party tool vendors and collaborating on feature implementation.
About Twilio

Twilio is a cloud communication platform that enables developers to build, scale, and operate real-time communication and collaboration applications. We are a remote-first company with a strong culture of connection and global inclusion. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, please contact us at .

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