Patient Experience Liaison Specialist
7 days ago
We are seeking an exceptional Patient Experience Liaison Specialist to join our dynamic team. This challenging role will enable you to make a significant impact on the delivery of high-quality patient care and contribute to the success of our organization.
About the RoleThis is an excellent opportunity for a dedicated individual with a passion for delivering exceptional patient experiences to thrive in a fast-paced environment. The successful candidate will be responsible for providing comprehensive support to patients, ensuring seamless interactions and resolving any issues that may arise.
Key Responsibilities- Collaborate with healthcare professionals to deliver top-notch patient care, ensuring all needs are met and expectations exceeded.
- Develop and maintain effective relationships with patients, their families, and caregivers, fostering trust and confidence in our services.
- Communicate clearly and empathetically with patients, addressing concerns and providing personalized support.
- Schedule appointments, verify patient information, and update records as necessary.
- Cooperate with cross-functional teams to ensure efficient operations and resolve any challenges that may arise.
To succeed in this role, you will need:
- A high school diploma or equivalent.
- Excellent written and verbal communication skills, with the ability to adapt to diverse situations.
- Strong interpersonal skills, with a focus on empathy and active listening.
- Proficiency in typing, general clerical skills, and medical terminology.
The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications. Our comprehensive benefits package includes competitive compensation, paid time off, medical, dental, vision, and life insurance plans, 401(k) with company match, and discounted stock plan options.
About Universal Health ServicesUniversal Health Services (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Our mission is to provide compassionate, high-quality care to patients and families across the United States, Puerto Rico, and the United Kingdom. We strive to foster a culture of mutual respect, inclusivity, and teamwork, where every individual can grow and develop their skills.
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