IT Support Training Specialist

7 days ago


Arlington, Virginia, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech International Corporation is seeking a highly motivated and customer-oriented IT Support Training Specialist to join our team based out of Arlington, VA. As a key member of our team, you will play a critical role in providing top-notch training and support to our government agency clients.

Key Responsibilities:
  • Design and deliver comprehensive IT support training programs to enable government agency IT support personnel to provide exceptional support to consular sections.
  • Develop and implement training materials, including course outlines, learning objectives, interactive simulations, and knowledge assessment questions.
  • Coordinate training activities and create an annual international and domestic training schedule.
  • Provide direct customer support through class portal, email, and direct messaging.
  • Collaborate with support staff in remote facilities and course management to ensure seamless training delivery.
Requirements:
  • 8 years of experience in Information Technology.
  • Bachelor's degree in business, Education, Information Technology, or relevant field.
  • Excellent written and verbal communication skills.
  • Knowledge of Instructional Systems Design.
  • Experience performing deployment, installation, training, and support of new Windows-based computer systems.
  • Ability to travel up to 75% domestic and internationally.
Preferred Qualifications:
  • Prior technical training experience.
  • Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.).
  • Experience with Agile development methodologies.
  • Experience with webinar software (Webex, MS Teams, Zoom, etc.).
  • Experience with applications such as ServiceNow and Salesforce.
Clearance Requirements:
  • Must be a U.S. Citizen.
  • Must be able to obtain and maintain a U.S. Secret clearance.
  • A current and active Secret clearance strongly preferred.

ManTech International Corporation is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to apply for a position with ManTech, please contact our Corporate EEO Department.



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