Customer Service Representative

2 weeks ago


Fargo, North Dakota, United States Bell Bank Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Bell Bank. As a key member of our Customer Service Center, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate and timely information to ensure customer satisfaction.
  • Problem-Solving: Analyze and resolve complex customer issues, using problem-solving skills and knowledge of bank products and services.
  • Communication: Communicate effectively with customers, colleagues, and management, using strong verbal and written communication skills.
  • Teamwork: Collaborate with other departments to resolve customer issues and provide seamless service.
  • Knowledge and Skills: Maintain knowledge of bank products and services, as well as relevant laws and regulations. Develop and maintain skills in areas such as problem-solving, communication, and conflict resolution.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience, preferably in a banking or financial institution.
  • Skills: Excellent customer service skills, strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
About Bell Bank

Bell Bank is a leading financial institution in the upper Midwest, known for its commitment to customer service, community involvement, and employee satisfaction. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional service to our customers.



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