Denny's Host/Hostess

Denco Family Inc is seeking a friendly and courteous Host/Hostess for our Tulare, CA location. This position offers an exciting opportunity to join a dynamic team and provide exceptional guest service in a fast-paced restaurant environment.

Key Responsibilities:

• Greet guests immediately upon arrival and acknowledge them at departure with a warm smile
• Demonstrate a sense of urgency and meet service cycle timing standards
• Seat guests at clean, dry tables using proper seating rotation
• Determine and provide for any special needs of guests
• Maintain guest waiting list and adhere to proper seating order procedures
• Describe promotions and suggestively sell while seating guests; take initial beverage orders
• Attend to any other guest needs during the entire dining experience as warranted
• Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
• Use proper telephone etiquette
• Enter and deliver "To Go" orders correctly
• Address complaints promptly in a courteous manner and notify the supervisor of any issues
• Assist service personnel in providing beverage orders and refills and clearing and setting tables
• Willingly assist other team members without being asked
• Maintain proper supply of clean menus
• Lift and carry supplies and equipment up to 30 lbs
• Demonstrate knowledge of station and floor breakdowns
• Possess strong product and menu knowledge
• Maintain foyer area of restaurant to be clean, organized, and inviting to guests
• Complete all required side-work, including deep cleaning assignments
• Adhere to Denny's Brand Standards and internal policies and procedures
• Provide courteous service and be cordial to all team members and guests

About the Role:

• This is a full-time position that requires flexibility and availability to work holidays, nights, and weekends
• The ideal candidate must have excellent guest service skills and be dependable
• A valid medical certificate may be required for certain roles
• Please note that this job description is not exhaustive and may change over time

We Offer:

• An estimated salary range of $16.00 per hour
• Medical, dental, and vision benefits (full-time employees)
• Dependent care
• 401(k) with employer match
• Short-term and long-term disability
• EAP program
• Perks at Work Employee Discount Program
• Company-wide discounts on food and merchandise
• Employee Referral Bonus
• Advancement opportunities through on-the-job training

Requirements:

• Ability to communicate effectively in English, both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Ability to work in a team environment
• Meet Denny's uniform and grooming standards and maintain them throughout the shift
• Flexibility to work a variety of shifts, including holidays and weekends
• Excellent guest service skills and ability to learn basic tasks and follow instructions

About Us:

Denco Family Inc is an equal opportunity employer committed to diversity and inclusion. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.