Front Desk Representative

1 week ago


Somerset, New Jersey, United States Sonesta International Hotels Full time
{"title": "Guest Services Agent", "description": "Job Summary

As a Guest Services Agent at Sonesta International Hotels, you will be the first point of contact for our guests, representing the brand and delivering exceptional service. Your role will involve registering guests, issuing room keys, and providing information on hotel services and room location. You will also be responsible for accurately processing cash and credit card transactions, maintaining the security of cash and guest information, and promoting teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Key Responsibilities
  • Deliver exceptional service to guests, ensuring their needs are met and exceeded.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Accurately process cash and credit card transactions, maintaining the security of cash and guest information.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour, ensuring guests receive the service and products offered by the hotel.
Requirements
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
", "lang_code": "en-US"}

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