Customer Experience Associate

1 week ago


Paterson, New Jersey, United States Liberty Elevator Corporation Full time

About Us

Liberty Elevator Corporation, a family-owned business since 1960, is seeking a highly skilled Customer Experience Specialist to join our team. Our company provides elevator maintenance, modernizations, and new construction services in the commercial real estate market across New York, New Jersey, Philadelphia, and South Florida.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Job Summary:

The Customer Experience Specialist will be responsible for managing incoming calls, emails, and walk-in customers, providing exceptional customer service, and resolving issues efficiently. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Provide solutions to customer complaints and issues
  • Maintain accurate records of customer interactions
  • Collaborate with internal teams to resolve customer concerns
  • Participate in ongoing training and development to improve customer service skills

Requirements:

  • High school diploma or equivalent required; associate's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Basic computer skills, including Microsoft Office
  • Availability to work a standard Monday-Friday schedule, 7:45am-4:30pm

Benefits:

  • Competitive salary range: $45,000 - $55,000 per year
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities


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