Vacation Experience Coordinator
2 weeks ago
About Us
At Travel + Leisure Co., we are dedicated to creating unforgettable vacation experiences for millions of travelers worldwide. Our team of passionate professionals works together to deliver exceptional service and exceed guest expectations.
Job Summary
We are seeking a skilled Guest Services Agent to join our team at one of our many resort locations across the globe. As a Guest Services Agent, you will be responsible for providing warm welcomes, registering guests, issuing unit keys, and providing information about the resort and nearby attractions.
Main Responsibilities
- Extend hospitality with heart to all guests, making their stay memorable from registration to checkout.
- Process cash and credit card transactions accurately and efficiently, following established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete check-out procedures, ensuring correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups, providing room rate quotes as needed.
- Respond to guest inquiries and concerns promptly and professionally.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills, with the ability to read, write, and understand English fluently.
- Ability to solve problems independently, with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and office skills.
Benefits
We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability insurance, paid time off, parental leave, holidays, wish day paid time off, 401(k) with employer match, legal and identity theft plan, voluntary income protection benefits, and wellness program.
Compensation
The estimated salary range for this position is $18.50 per hour, based on industry standards and location. The actual hourly rate may vary depending on experience, education, skills, training, and work location.
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