VP, Digital Experience Strategist

7 days ago


Étreux, Hauts-de-France, United States Cision Global Full time

Cision Global seeks a seasoned leader to drive customer success through seamless onboarding experiences and self-serve enablement capabilities. Reporting to [Management], this VP will oversee a cross-functional team responsible for developing strategies that enhance customer experience, optimize digital customer journeys, and ensure alignment with overall go-to-market motions.

Key Responsibilities:
  • Develop and implement effective customer onboarding processes, ensuring smooth transitions and optimal adoption rates.
  • Lead the optimization of support tools, such as Zendesk, to improve operational efficiency and deliver high-quality support operations.
  • Collaborate with Customer Success, Product, Sales, and Marketing teams to drive alignment on customer-facing initiatives, including GTM strategy development and execution.
  • Evaluate and improve onboarding and enablement processes to ensure scalability and fit-for-purpose capabilities aligned with Cision Global's growth stage and customer needs.
Preferred Qualifications:
  • Proven leadership experience in Customer Success, Operations, or similar roles, with a focus on onboarding and enablement in SaaS or technology-driven environments.
  • Strong track record of improving customer onboarding processes and driving self-service enablement across various customer segments.
  • Experience working with cross-functional teams to drive alignment on customer-facing initiatives, especially in GTM strategy development and execution.
  • Deep understanding of customer support systems, including the optimization and management of platforms like Zendesk.
Compensation:

The estimated annual salary for this role is $180,000 - $220,000, commensurate with experience, depending on location in Chicago, Illinois, USA.



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