Orthodontic Care Coordinator

3 weeks ago

Louisville, Kentucky, United States Benevis Full time
Position Overview

Company: Benevis

Role: Orthodontic Patient Coordinator

Schedule: Full Time, Monday - Thursday, 7:45 AM - 5:00 PM

At Benevis, we are dedicated to enhancing smiles and improving lives through exceptional dental care. Our commitment to providing quality, affordable orthodontic services drives our operations, and we are proud to serve our communities with over a million smiles created annually. With a workforce of over 3000 professionals, we strive to foster a fun and compassionate environment for both our patients and staff.

As an Orthodontic Patient Coordinator, you will play a crucial role in supporting our mission of delivering outstanding dental care. Your contributions will help create memorable experiences for our patients and their families.

Key Responsibilities:
  • Deliver exceptional customer service to patients and their guardians during check-in and check-out processes.
  • Provide compassionate care to every individual who visits our office.
  • Welcome patients and their families upon arrival and bid them farewell upon departure.
  • Manage daily appointment check-ins efficiently.
  • Keep parents informed about their child's appointment status while they wait.
  • Maintain a clean and organized waiting area and front desk.
  • Verify patient insurance eligibility prior to appointments.
  • Ensure accurate information is recorded in the patient's file.
  • Communicate service limits to the Orthodontic Financial Coordinator before treatment.
  • Prepare all patient files in advance of appointments.
  • Coordinate with the Orthodontic Financial Coordinator and doctors to facilitate same-day care.
  • Assist in achieving financial targets by ensuring full appointment schedules.
  • Schedule follow-up appointments for all patients.
  • Manage referrals to the appropriate specialists.
  • Complete pre-authorization processes for treatment approvals.
  • Collect payments and accurately post them in the practice management system.
  • Confirm upcoming appointments.
  • Handle incoming calls from orthodontic patients and provide assistance or direct them to the appropriate team member.
  • Ensure patient compliance with appointments and communicate effectively regarding any necessary follow-ups.
  • Maintain tracking spreadsheets or databases as directed.
  • Update patient records at the end of each day.
  • Engage in community events to promote a positive image of our services.
  • Adhere to all regulations, company standards, and compliance programs with integrity.
  • Inform and collect any out-of-pocket balances from patients prior to treatment.
  • Assist with additional office duties as required.
Qualifications:
  • Minimum of one year of experience in customer service, preferably in healthcare, retail, or hospitality.
  • Willingness to travel within the assigned territory.
  • Strong focus on customer satisfaction.
  • Passion for working with children.
  • Demonstrated compassion and service orientation towards patients, parents, and colleagues.
  • Integrity and a commitment to doing the right thing.
  • Dependability and reliability in attendance.
  • Attention to detail and organizational skills.
  • Able to manage multiple tasks and meet deadlines consistently.
  • Professional demeanor and appearance at all times.
  • Proficient in Microsoft Office and Internet Explorer.
  • Excellent telephone etiquette and information-gathering skills.
What We Offer:
  • Competitive salary.
  • Quarterly performance-based bonuses.
  • Comprehensive Benefits Package: Medical, Dental, Vision, 401K with matching contributions, flexible spending accounts, paid time off, company holidays, and more.
At Benevis, we value teamwork, respect, and cooperation. We are committed to providing an inclusive workplace free from discrimination and harassment.

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