Restaurant Operations Manager
1 month ago
At Sonnenalp Hotel, we are seeking a highly skilled and experienced Assistant Restaurant Manager to join our team at Harvest Restaurant.
Job Summary:
The Assistant Restaurant Manager will play a vital role in overseeing the front-of-house operations of our Harvest restaurant, ensuring exceptional service and attention to detail for our members and guests.
Key Responsibilities:
- Supervise staff to ensure they are properly prepared for an upcoming shift and provide them with the tools they need to perform well.
- Supervise staff during a shift to ensure exceeded guest satisfaction and attention to detail.
- Assist in ensuring that the outlet is appropriately scheduled and staffed.
- Oversee service of all customers and ensure a smooth flow and consistent service throughout the shift.
- Assist in generating and producing promotions and advertising for the restaurant.
- Responsible for achieving high guest satisfaction levels.
- Prioritize and organize all phone messages and emails regarding reservations.
- Work with kitchen staff to ensure food is being prepared in an organized and timely manner.
- Perform daily closeouts and ensure accurate inventory management.
- Help keep the department properly stocked by placing orders timely and notifying managers of product shortages.
- Assist in monthly inventory matters and ensure accurate record-keeping.
- Check with customers during their meal to ensure they are happy with their dining experience.
- Assist in controlling labor costs and ensuring efficient operations.
- Keep staff educated and tested on menus and ensure they are knowledgeable about our offerings.
- Perform light security duties at the end of the shift to ensure the building is locked up and secure.
- Collaborate with other managers to provide input and suggestions for running the restaurant efficiently and successfully.
- Enter Engineering and IT issues into HotSOS and follow up to ensure issues are corrected in a timely manner.
Requirements:
- At least 2 years of restaurant supervisory experience required.
- Excellent customer service and problem-solving skills.
- Minimum 21 years of age.
Benefits:
- Resort Discounts.
- Holiday Pay & Sick Pay.
- 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked.
- Employee Assistance Program.
- Parking Credit or Discounted Bus Passes.
- Employee Meal.
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