Creative Events Manager

7 days ago


Portage, Michigan, United States Michael's Inc Full time

Job Summary

We are seeking a highly skilled and organized Creative Events Manager to join our team at Michaels Inc in Portage, MI.

About the Role

This is a fantastic opportunity for a motivated individual with excellent communication skills and experience in event planning and coordination. As a Creative Events Manager, you will be responsible for planning, coordinating, and facilitating events within our store, ensuring a stress-free, fun, and engaging experience for guests.

Main Responsibilities

  • Event Planning and Coordination: Plan and coordinate multiple events simultaneously, including children's birthday parties and other craft classes or events.
  • Client Engagement: Engage with clients of all ages by creating an environment of fun and creativity.
  • Activity Facilitation: Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Add-ons Implementation: Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
  • Communication and Administration: Communicate events with clients and store team members, complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Problem-Solving: Adjust plans and events based on client feedback and needs, create backup or emergency plans to be executed as needed.
  • Client Satisfaction: Ensure client satisfaction for scheduled events, uphold the company's cleanliness and safety standards.

Customer Experience

You will also be responsible for providing fast and friendly checkout experiences, helping customers shop, locate products, and provide solutions. Additionally, you will engage customers on benefits of rewards programs and private label credit cards, educate them on Voice of Customer (VOC) survey, assist with Omni channel processes, and participate in truck un-load, stocking, and planogram (POGs) processes.

Benefits and Perks

The successful candidate will enjoy a competitive estimated salary of $35,000 - $50,000 per year, depending on experience. We offer robust benefits, including health insurance, paid time off, tuition assistance, generous employee discounts, and more.

Requirements

To be successful in this role, you must have excellent people skills, experience working with children and children's events, good communication skills, organizational skills, interpersonal skills, and creative problem-solving skills. Retail and/or customer service experience is required.

Physical Requirements

The position requires standing for long periods, moving throughout the store, regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment may be necessary.

Work Environment

You will work in a public retail store setting, taking care of our customers. The store is climate-controlled, with some stock rooms not being climate-controlled. Some outdoor work may be assigned if needed, but most tasks take place indoors.



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