Client Solutions Manager

1 week ago


Nashville, Tennessee, United States The Cigna Group Full time

About The Role

We are seeking a Client Solutions Manager to join our team at Evernorth Health Services, a division of The Cigna Group. As a Client Solutions Manager, you will be responsible for managing all areas of operational service as it relates to the successful administration of assigned Tier 2 plans.

Key Responsibilities

  • You will be the primary point of contact for all operational services for clients related to authorizations, claim processing, customer service, eligibility, appeals, and other operational activities.
  • You will customize service delivery to meet client needs, research service inquiries, and negotiate with partners and customers to resolve service issues and requests.
  • You will proactively review service activities, monitor ongoing processes, and develop service plans for continuous improvement.

Client Relationships/Service

You will own service relationships with Tier 2 Clients, building strong relationships with the client, identifying their needs, and satisfying issues in a timely and cost-effective manner. You may meet with clients in person to enhance the overall service relationship.

You will collaborate to develop case-level service strategy and manage service issues related to overall plan administration, using a creative and thoughtful approach to customize service delivery for client/consultant needs and attributes.

You will facilitate engagement between subject matter experts within EviCore to execute overall service strategy for clients, manage issues through, and own resolution.

Requirements

  • Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree required or equivalent work experience.
  • 3 or more years of work experience in operations, account management/account services, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution.
  • Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.
  • Demonstrated strength and understanding of client expectations and sense of urgency resulting in the ability to influence the organization to meet and exceed client expectations.

Estimated Salary Range: $80,000 - $120,000 per year

The salary range is based on national averages for similar positions and can vary depending on location, experience, and other factors.



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