Victim Support Specialist

3 weeks ago


Albany, New York, United States Her Song Full time
Job Opportunity

We are seeking a skilled and compassionate individual to join our team as a Victim Outreach and Care Coordinator.

Job Summary

The successful candidate will be responsible for providing outreach services and managing local referrals for trauma-informed and survivor-centered care. This role requires building relationships with regional jails, prisons, and community organizations, as well as mentoring clients through adversity and utilizing trauma-responsive communication.

Key Responsibilities
  • Assist the Survivor Care Coordinator with incoming Hope Line calls and local care coordination support for community clients
  • Support incoming residents through the intake process at Her Song's residential program
  • Organize and facilitate outreach groups in jails and the community
  • Provide local resources and referrals to outreach clients
  • Establish and maintain relationships with strategic partners, including law enforcement, service provider agencies, and national referral networks
  • Ensure accurate data capture in case management software to measure program outcomes
  • Represent Her Song at community, regional, and statewide meetings and events
Requirements
  • Skilled in leading effective educational and recovery groups
  • Knowledge of best practices in trauma-responsive programming
  • Effective communication skills and professional attitude, with ability to present to large groups
  • Ability to work effectively with diverse professional, cultural, and personal backgrounds
  • Highly trainable, flexible, and knowledgeable about trauma, addiction, and human trafficking
  • Basic knowledge of formal and informal community resources
Preferred Qualifications
  • Bachelor's or Master's degree in a related field


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