Tech Deployment Specialist
7 days ago
Fieldguide is revolutionizing global commerce and capital markets by automating assurance and audit processes, with a focus on cybersecurity, privacy, and financial audit.
We're a remote-first company based in San Francisco, CA, backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.
We value diversity and seek talented individuals from all backgrounds to join our team. We prioritize inclusivity, driven by humble and supportive colleagues who care about each other's growth.
About the Role
We're seeking a Tech Deployment Specialist to collaborate closely with customers, ensuring successful deployments of the Fieldguide platform and tailoring it to their unique environments.
The ideal candidate is both technically adept and customer-oriented, capable of bridging the gap between our product and clients' complex needs. On-site work may be required for key customers to guarantee seamless integration, resolve critical issues, and provide technical expertise that maximizes our solutions' value.
As a Tech Deployment Specialist, you'll collaborate across teams – Engineering, Product, Design, and Customer Success – to guarantee our product meets clients' needs and is effectively adopted.
Key Responsibilities:
- Serve as the technical lead for large customer deployments, working with client teams to customize and integrate the Fieldguide platform into their workflows.
- Partner with internal engineering and product teams to design and implement solutions addressing specific customer requirements.
- Build strong relationships with stakeholders, providing guidance and proactive support for smooth deployment and long-term platform success.
- Diagnose and resolve technical issues during deployments, including hands-on, on-site support when necessary for optimal performance.
- Communicate customer insights to Product and Engineering teams, influencing our roadmap and enhancing the platform's adaptability.
- Conduct technical training for customer teams, equipping them to maximize the platform's value in their workflows.
- Travel for on-site engagements (5-10%) to provide direct support during key implementation phases.
- At least 3 years of experience in a technical role, preferably in software deployment, customer success engineering, or field engineering.
- Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies.
- Strong understanding of systems integration and data migration processes, with experience ensuring seamless interoperability with client systems and tools.
- Proven experience working in a customer-facing role, able to translate complex technical concepts for a range of stakeholders, both technical and non-technical.
Fieldguide offers a competitive compensation package with meaningful ownership opportunities, unlimited PTO, 401k, wellness benefits, technology reimbursement, and flexible work schedules.
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