Technical Lead for IT Infrastructure
4 days ago
We are seeking a highly skilled Technical Lead for IT Infrastructure to join our team at The Thresholds. This is an excellent opportunity to leverage your expertise in driving transformational change of business-critical technology systems and processes.
About the RoleThe successful candidate will be responsible for aligning current and future infrastructure needs with the Agency's strategic priorities, applying technical and operational expertise to ensure highly secure, reliable, and available networks and information systems for users.
Key Responsibilities- Serves as the Agency's subject matter expert (SME) for information technology infrastructure, including Microsoft 365 hybrid architecture, wired and wireless network/telecom hardware and services, security, and Identity and Access Management (IAM) tools and best practices.
- Leads the ITS Infrastructure team, including day-to-day responsibility for staff, services, and activities involved with managing the Agency's physical and virtual networks and telecommunications services, Cloud servers and storage, data center operations, and overall information security practices. Serves as primary point of contact for our Managed Services Provider (MSP) and other technology vendors.
- Provides management direction for vision, planning, and implementation of the Agency's IT infrastructure roadmap, programs, and projects. Follows the ITS Project Management process to provide oversight of and manage the health of Infrastructure projects.
- Develops, directs, and manages the Infrastructure team's work plan with appropriate staffing levels; assigns projects and areas of responsibility; collaborates with staff to regularly review and evaluate work methods and performance to identify areas of improvement and resolve issues. Provides feedback and encourages future effectiveness through coaching and delegation of responsibilities.
- Creates and implements business continuity, disaster recovery, and risk management plans in collaboration with the Chief Information Officer (CIO), Vice President Information Technology Service Operations (VP ITSO), and Information Security Officer; playing a lead role regarding mandated security matters, including executive updates on information security initiatives and security incidents.
- Researches, analyzes, and evaluates new service delivery methods and techniques; collaborates with peers to drive continuous improvement of IT service management practices; assesses and interprets complex data and evaluate program results.
- Participates in the overall management of the ITS Department, including the development and implementation of goals, objectives, and priorities, Contributes to the ITS budgeting process for staffing, equipment, and supplies.
- Supports other departments in developing, coordinating, and implementing short/long range information technology plans, goals, and objectives. Represents ITS by participating in advisory groups and committees; explains policies, procedures, and recommendations on a variety of issues.
- Analyzes problems, identifies alternative solutions, projects consequences of proposed actions, and implements recommendations in support of goals; identifies and responds to sensitive community and organizational issues, concerns, and needs.
- Communicates clearly and concisely, both orally and in writing.
- Performs other related duties as assigned.
As a valued member of our team, you can expect a comprehensive benefits package that includes:
- A competitive annual salary of $125,000.00.
- Generous paid time off (PTO), sick leave, and personal days.
- A choice of four medical insurance plans, dental insurance, and vision insurance.
- A 403(b) retirement plan with a 3% employer match and immediate vesting.
- An employee assistance program (EAP).
The Thresholds is a mission-driven agency committed to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can thrive and support our mission.
We pride ourselves on being recognized as a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, in the category of companies with more than 1,000 employees. We are an equal opportunity employer/protected veterans/individuals with disabilities.
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