IT Infrastructure Technician III

7 days ago


Annapolis, Maryland, United States Safeway Full time

We are looking for a skilled IT Service & Delivery Technician to join our team at Safeway. As a vital member of our IT department, you will be responsible for ensuring the smooth operation of our retail stores' technology systems. With over 2,200 stores across the country, we offer a unique opportunity to work with cutting-edge technology and collaborate with a talented team of IT professionals.

The successful candidate will have a strong background in IT, with experience in installing, configuring, testing, and deploying hardware and software systems. You will also provide network and remote connectivity support, as well as install new hardware and software. Excellent communication and interpersonal skills are essential for this role, as you will work closely with customers and corporate IT groups to resolve technical issues.

Main Responsibilities:

  • Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
  • Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
  • Provide network and remote connectivity (hardware/software) support.
  • Installation of new hardware and software.
  • Provide customers with IT support; meet goals for service level agreements.
  • Interface with all Corporate IT groups for on-site support and technology resolutions.
  • Adhere to repair standards and service levels established.

Benefits:

  • Competitive salary: $65,000 - $80,000 per year.
  • Opportunities for career advancement.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Generous paid time off and holidays.

Requirements:

  • High school graduate, AA/AS/BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
  • Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred.
  • 2+ years retail business experience preferred.
  • 2+ years' experience with retail store systems, technology systems and hardware preferred.
  • Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
  • iOS and Android knowledge.
  • Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
  • Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
  • Must have a good, safe driving record. Must have a vehicle.
  • Solid mechanical skills.


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