Global Operations Manager
6 days ago
About Us: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We're pioneers in inventing systems and solutions for the manufacturing of wafers, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our innovative ideas and devices are advancing humanity, and we invest 15% of sales back into R&D to drive progress.
Job Description: As a Global Operations Manager for our Field Service team, you'll be responsible for leading operations for customers in Taiwan, ensuring effective coordination of service activities, and driving operational goals. You'll establish strong customer relationships, handle site partner concerns, and conduct regular meetings to track open tasks and Key Performance Indicators (KPIs).
Key Responsibilities:
- Forecast and manage quarterly and annual business revenues to achieve operational and financial objectives
- Promote relevant Contracted In-Process (CIPs) and product improvements to customers
- Understand customer-related agreements, equipment specifications, and Service Level Agreements
- Develop and implement operational plans to increase customer satisfaction and grow service market share
- Support account teams to achieve regional targets
Requirements: To succeed in this role, you'll need at least 5 years of experience in the semiconductor field and/or management experience. You must have excellent communication skills, both written and spoken, and good execution and coordination skills. A Bachelor's Degree in Engineering is required, with a Master's degree being a plus.
Benefits: KLA offers a comprehensive total rewards package, including medical, dental, vision, life insurance, 401(K), employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development opportunities, and more.
Estimated Salary Range: $88,200 - $149,900 per year, depending on location and experience.
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