ServiceNow Business Architect

4 weeks ago

Austin, Texas, United States ServiceNow Full time

As a ServiceNow Business Architect, you will play a crucial role in designing and implementing innovative business solutions that meet our clients' needs.

You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations.

This role is perfect for a seasoned Salesforce Service Cloud professional looking to take the next step in their career with ServiceNow.

Key Responsibilities:

  • Consult and Advise: Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations.
  • Solution Design: Design end-to-end solutions using ServiceNow that align with business requirements, focusing on customer service management, customer support, and automation.
  • Requirements Gathering: Lead workshops to gather and document business requirements, translating them into functional specifications and user stories.
  • Process Improvement: Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform.
  • Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively.
  • Change Management: Support clients in navigating change by creating adoption strategies and training plans, ensuring seamless transitions to new processes.
  • Thought Leadership: Stay up-to-date with the latest ServiceNow capabilities, trends, and best practices, sharing knowledge with the team and clients.

Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.

Salesforce Service Cloud Expertise: Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud, with a strong understanding of service management and customer service processes.

ServiceNow Knowledge: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already.

Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion.

Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels.

Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.

Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner.

Not sure if you meet every qualification? We still encourage you to apply. We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.

Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

Work Personas:

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Learn more here.

Equal Opportunity Employer:

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations:

We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

Export Control Regulations:

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

  • ServiceNow Architect

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job DescriptionWhat you get to do in this role:We are seeking a seasoned ServiceNow Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a dynamic and experienced ServiceNow Architect looking to pivot into the ServiceNow ecosystem, this is a unique opportunity to...

  • Principal Technical Consultant, ServiceNow Business Architect

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Transformative Business SolutionsAs a seasoned ServiceNow Business Architect, you will play a pivotal role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative...

  • Principal Technical Consultant, ServiceNow Business Architect

    3 weeks ago

    Austin, Texas, United States ServiceNow Full time

    At ServiceNow, we're on a mission to make the world work better for everyone. As a ServiceNow Business Architect, you'll play a crucial role in designing and implementing innovative business solutions that meet our clients' needs.You'll work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the...

  • Senior Business Architect

    3 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job Title: Senior Business ArchitectJob Summary:ServiceNow is seeking a Senior Business Architect to join our team. As a Senior Business Architect, you will play a crucial role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document...

  • Senior Business Solutions Architect

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Business Solutions ArchitectAs a Business Solutions Architect at ServiceNow, you will play a crucial role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative...

  • Principal Technical Architect, CIWF

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Transform the way organizations work with ServiceNow, a global market leader in AI-enhanced technology. As a Principal Technical Architect, you will design and implement best-in-class ServiceNow solutions that align with business needs and industry best practices.Key Responsibilities:Design and architect ServiceNow solutions that leverage workflow...

  • ServiceNow Technical Consultant

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job DescriptionServiceNow is a global leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. As a Technical Consultant, you will play a crucial role in guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM) solutions.Key...

  • Technical Architect, Sales and Order Management

    3 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job SummaryWe are seeking a highly skilled Technical Architect, Sales and Order Management to join our team at ServiceNow. As a key member of our customer engagement team, you will be responsible for consulting with customers and configuring ServiceNow Telcommunications Service Management products based on best practices to accelerate and drive customer...

  • Technical Architect Sales and Order Management

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job DescriptionThe Technical Architect, Sales and Order Management is a technical expert who consults with customers and configures ServiceNow Telecommunications Service Management products based on best practices to accelerate business outcomes.Key Responsibilities:Be the technical expert on the ServiceNow platform, advising customers on leveraging...

  • Technical Architect for Healthcare and Life Sciences

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    About the Role:The Technical Architect for Healthcare and Life Sciences will be a technical expert on our customer engagement team, consulting with customers and configuring ServiceNow Telcommunications Service Management products based on best practices to accelerate and drive customer business outcomes.Key Responsibilities:Be the technical expert on the...

  • Technical Architect for Healthcare and Life Sciences

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    At ServiceNow, we're transforming the way organizations work. As a Technical Architect for Healthcare and Life Sciences, you'll play a key role in helping our customers achieve their goals.This is a technical expert position that requires a deep understanding of complex technologies, including integrations and portals. You'll work closely with customers to...

  • Technical Consultant

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Transform Business Processes with ServiceNowAs a Principal Technical Consultant at ServiceNow, you will be the technical expert on our platform, advising customers on leveraging configurations versus customizations. You will support engagement efforts for Customer Service-specific process definition, re-engineering, improvement, and gap analysis of...

  • Principal Technical Consultant, CSM

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job OverviewAs a seasoned Business Architect, you will play a pivotal role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations.Key...

  • Principal Technical Consultant, CSM

    3 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Transforming the way organizations work is at the heart of ServiceNow's mission. As a Principal Technical Consultant, CSM, you will play a pivotal role in designing and implementing innovative business solutions that meet our clients' needs.You will work closely with stakeholders to understand their strategic objectives, document business requirements, and...

  • Principal Technical Consultant CSM

    3 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job Title: Principal Technical Consultant CSMAt ServiceNow, we are seeking a highly skilled Principal Technical Consultant CSM to join our team. As a Principal Technical Consultant CSM, you will play a crucial role in designing and implementing innovative business solutions that meet our clients' needs.Key Responsibilities:Consult and Advise: Engage with...

  • Principal Technical Consultant, Sales

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Transform Customer Business Outcomes with ServiceNowAt ServiceNow, we're on a mission to make the world work better for everyone. As a Technical Architect, Sales and Order Management, you'll play a critical role in helping our customers achieve their business goals by leveraging our intelligent cloud-based platform.Key Responsibilities:Be the technical...

  • ServiceNow Platform Strategist

    4 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    ServiceNow Architect RoleThe ServiceNow Architect will be a senior team member who streamlines and automates business processes. By staying current with platform enhancements and emerging trends, you will have the opportunity to drive innovation and automation that improves customer and employee experience.As an expert in the platform, you will assist in...

  • Senior Learning Business Partner

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job OverviewServiceNow is seeking a seasoned professional to lead its Learning Business Partners team. The ideal candidate will have a strong background in learning and development, with a proven track record of driving business growth through strategic training initiatives.The successful candidate will be responsible for developing and executing...

  • Principal Technical Consultant, Manufacturing

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Transform Manufacturing with ServiceNowAt ServiceNow, we're revolutionizing the way organizations work. As a Technical Architect, Manufacturing, you'll play a critical role in helping our customers achieve business outcomes through innovative technology.Key Responsibilities:Consult with customers to configure ServiceNow Telecom Service Management products,...

  • Technical Consultant, Sales

    4 weeks ago

    Austin, Texas, United States ServiceNow Full time

    Job DescriptionAt ServiceNow, we're transforming the way organizations work. As a Technical Architect, Sales and Order Management, you'll be a key player in this transformation. Your expertise will help customers leverage the ServiceNow platform to drive business outcomes.Key Responsibilities:Be the technical expert on the ServiceNow platform, advising...