Senior Operations Manager
1 week ago
We are seeking a seasoned leader to join our team as a Senior Operations Manager at Scenthound in Southlake, TX.
OverviewScenthound is a rapidly growing company dedicated to providing top-notch dog care services. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer experiences.
Salary and BenefitsThe estimated salary for this position is $65,000 - $85,000 per year, depending on experience. Additionally, you will enjoy a range of benefits, including competitive hourly base pay, performance bonuses, employee discounts, paid time off, free food & snacks, and free uniforms.
About the PositionThis role requires a strong background in management, sales, and customer service. You will lead a team of professionals, develop strategies to drive business growth, and implement processes to improve operational efficiency.
ResponsibilitiesYour key responsibilities will include:
- Drive membership sales through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Uphold quality standards through hands-on participation, employee audits, and training
- Promptly and accurately communicate information from upper management to your team
- Identify when/where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Manage client expectations; Resolve customer concerns
- Ensure the safety of dogs and team members at all times
To succeed in this role, you will need:
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Problem-solving
- Attention to detail
- Time-management ability to make an efficient schedule
- Computer/ technology proficiency
- Accountability; hold oneself and others to a high quality of services
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