Customer Service Liaison

1 week ago


Bronx, New York, United States Volunteers of America - Greater New York (VOA-GNY) Full time

At Volunteers of America-Greater New York (VOA-GNY), we are dedicated to providing innovative solutions to end homelessness in the New York area by 2050. With over 60 programs across New York City, Northern New Jersey, and Westchester County, we offer a wide range of services to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need.

Why Choose This Role?
  • A competitive hourly rate of $19.23
  • An exceptional benefits package including medical, dental, vision, prescription coverage, life insurance, retirement plan, educational reimbursement program, and paid time off

The Front Desk Monitor plays a critical role in ensuring the smooth operation of our Wales Avenue Residence. As a key member of our team, you will be responsible for answering telephone calls and taking messages for staff, receiving and assisting visitors, receiving and routing deliveries, aiding residents, and controlling front door access.

Responsibilities:
  1. Greet all visitors and assist them directly or announce their arrival to staff or residents
  2. Ensure that all clients sign in and out as required
  3. Route mail and deliveries as required
  4. Handle or assist in crisis intervention
  5. Follow assigned procedures in emergency situations
  6. Conduct rounds at residence as assigned

Our employees receive an extensive benefits package, making this a great opportunity for those looking to start or advance their careers. Apply today and join a dynamic team committed to making a difference in the lives of our clients



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