Broadband Network Specialist
5 days ago
About Us
Astound Broadband is a leading telecommunications provider in the United States, delivering cutting-edge technology and communications services.
We're committed to fostering a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered.
Our Mission
- Taking care of our customers
- Taking care of each other
- Doing what we say we will do
- Having fun
Job Overview
We're seeking a skilled Broadband Network Specialist to join our team. As a Field Services Technician, you'll be responsible for residential installation and disconnection services for data, video, and phone on customer premises.
Your primary focus will be on providing exceptional customer service, educating customers, and ensuring high-quality work. You'll also be responsible for communicating with leadership and dispatch as needed.
Key Responsibilities
- Residential install and disconnects for data, video, and phone on customer premises
- Ensure and record correct RF signal levels within specifications
- Communicate with leadership and dispatch as needed
- Customer education
- Operate company vehicle in a safe and responsible manner
Requirements
- 0 (Entry Level) experience
- Maintain satisfactory driving record and have a valid driver's license
- Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn new skills; Problem solving; Time Management; Teamwork; Working alone
Benefits
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life, and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program (after 1 year of employment up to $4,000.00 per calendar year)
- Employee discount program (if in our serviceable area)
Salary
The base salary range for this position is:
- Broadband Technician I - $20.00 - $28.00 per hour
- Broadband Technician II - $21.00 - $29.40 per hour
- Broadband Technician III - $22.05 - $30.87 per hour
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