Customer Service Representative

4 days ago


Rochester, New York, United States BCC Software Full time

**Job Overview:**

BCC Software is the leading provider of postal and presort software solutions, boasting over 45 years of industry experience. We are dedicated to staying ahead of the curve and ensuring our software products and marketing solutions comply with the latest USPS regulations.

**Salary:** $40,000 - $60,000 per year, depending on experience.

**Key Responsibilities:**
  • Provide Exceptional Customer Service: Serve as the first point of contact for customers in a telephone support environment, consistently demonstrating integrity and high work standards.
  • Develop Product Knowledge: Maintain up-to-date knowledge of BCC Software's Windows and Linux products through regular training sessions.
  • Troubleshoot Technical Issues: Assist customers with questions, problems, or technical issues related to the company's software products, recommending resolution strategies and ensuring follow-up.
  • Maintain Accurate Records: Document all support-related information in BCC Software's CRM software, adhering to department requirements.

**Requirements:**

  • Associate Degree or Equivalent Education: In a technical discipline preferred but not required, provided the candidate has demonstrated a track record of success.
  • Customer Service Experience: Professional or industry training in customer service, particularly in the mailing or printing industry, is highly desirable.
  • Effective Communication Skills: Ability to clearly communicate with customers and internal staff in both written and verbal formats, maintaining a courteous and professional demeanor.

**Additional Information:**

This is a hybrid position based in Rochester, NY, requiring some in-office time at our Rochester location with flexibility to work remotely.



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