Senior Interior Design Sales Consultant

3 weeks ago

Burlington, Massachusetts, United States Wayfair Full time
About Wayfair

Wayfair is one of the world's largest online destinations for the home. Our mission is to bring the world's best home furnishings and decor to our customers at the best prices. We're committed to industry-leading technology and creative problem-solving to ensure our customers have an exceptional shopping experience.


Job Summary

We're seeking a highly skilled Senior Interior Design Sales Consultant to join our Joss & Main retail store in [Location]. As a key member of our team, you'll be responsible for delivering an exceptional customer experience, leveraging your interior design and sales expertise to drive sales growth and profitability. If you're passionate about design, customer service, and sales, we'd love to hear from you.


Key Responsibilities

As a Senior Interior Design Sales Consultant, your key responsibilities will include:




  • Providing an authentic, friendly customer experience that exemplifies Wayfair's commitment to relentless customer focus.


  • Leveraging your interior design and sales expertise in the home furnishings space to help customers navigate their design needs and purchases.


  • Managing virtual and in-store design appointments, including preparation of design deliverables, product curation, and follow-up.


  • Utilizing sales analytics and design software tools to drive store profitability and growth in a way that supports the success of the overall brand.


  • Sharing your expertise in fabric and finishes, bringing awareness to performance, texture, and durability characteristics, as well as market trends using digital and physical swatches.


  • Efficiently managing your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership.


  • Meeting or exceeding sales and customer satisfaction targets, as well as other established KPIs.


  • Participating in operational store activities as needed, including bringing new products to the floor, floor sets, replenishment, and substitutions.


  • Bringing a willingness to share innovative ideas and solutions to continuously improve team operations.


  • Engaging in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations.


Requirements and Qualifications

To be successful in this role, you'll need:




  • 1+ years of sales experience, some of which should be in a design-related environment.


  • Experience in design, such as interior, architectural, or graphic, with a clear understanding of design principles.


  • Passion for design, great customer service, and a drive to exceed sales targets.


  • Strong organization, self-motivation, communication, and relationship management skills.


  • Technical acumen to learn necessary software, with proficiency in Google Suites and/or Microsoft Office applications preferred.


  • Prefer experience leveraging CRMs, POS, and design software such as AutoCAD, Sketchup, Revit, etc.


  • Demonstrated ability to work within a team sales environment.


  • Track record of thriving in a fast-paced and changing environment.


  • Bachelor's degree or college diploma equivalent preferred.


  • Ability to work a flexible schedule, including nights, weekends, and holidays.


Compensation and Benefits

We offer a competitive compensation package, including:




  • Compensation starting at $19.55 per hour, which increases based on your relevant experience, plus substantial quarterly bonuses.


  • Medical benefits, financial benefits, and a generous employee discount.


Why Join Wayfair?

At Wayfair, we're committed to creating a workplace where our employees can thrive and grow. We offer a dynamic and inclusive environment where you can share your ideas, learn from others, and make a meaningful impact on our customers' lives.



If you're passionate about design, sales, and customer service, and you're looking for a challenging and rewarding career opportunity, we'd love to hear from you.


Wayfair is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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