Customer Experience Director

1 week ago


Victorville, California, United States Premium Brands Services, LLC Full time

About us

Premium Brands Services, LLC is a leader in empowering women through fashion. For over 120 years, our iconic plus-size brand, Lane Bryant, has been at the forefront of self-expression and confidence-building.

We're looking for a talented Sales Lead to join our team and create an engaging environment for associates and customers. As a critical member of our store leadership, you'll partner with the Store Manager to execute daily action plans and cultivate a store environment where operations run smoothly, the store looks fabulous, and associates are trained and motivated to reach their highest potential.

The ideal candidate will have 1-3 years of retail experience, a high school diploma or equivalent, and a passion for styling and working with people. You'll be proficient in technology, including operating store systems accurately, and have flexible availability, including evenings, weekends, and holidays.

In this role, you'll have the opportunity to welcome customers, engage with them to understand their needs, and share your knowledge of our products and services to outfit and inspire them. You'll empower teams to exceed customer expectations, help store leaders execute daily operational action plans, and motivate and coach associates to recognize and improve performance.

Key responsibilities include:

  • Welcome customers and engage with them to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Empower teams to exceed customer expectations through the company selling model.
  • Help store leaders execute daily operational action plans.
  • Motivate and coach associates to recognize and improve performance.

You'll also drive results by identifying business opportunities in partnership with store leaders, assess daily schedules to maximize productivity and equalize payroll, and support store leadership with onboarding new associates when needed.

We offer a competitive salary of $43,500 per year, depending on location, as well as merchandise discount at our brands and support for your individual development. If you're passionate about empowering women and building confidence, we want to hear from you



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