Event Support Team Member: Global Hospitality Specialist
7 days ago
At WorldStrides, we are dedicated to providing exceptional educational travel experiences for over half a million students annually. As a member of our Bowl Game Event Team, you will play a crucial role in delivering unforgettable experiences for our guests.
We are seeking a highly skilled and professional individual to join our team as a Global Event Host. In this role, you will be responsible for providing top-notch customer service, managing inquiries, and addressing any issues that may arise during nationally televised college football bowl games.
Key Responsibilities:
- Guest Experience: Greet guests, address their inquiries, and provide personalized assistance to ensure a seamless and enjoyable experience.
- Information and Guidance: Offer detailed information about the event, venue, and schedule, ensuring guests are well-informed and prepared.
- Problem Solving: Quickly and effectively resolve any issues or complaints that guests may have, escalating matters to the relevant authorities when necessary.
- Protocol Adherence: Ensure guests adhere to event protocols, such as dress code or entry requirements.
- Emergency Response: Be prepared to handle emergencies or unforeseen circumstances, including medical incidents or security concerns.
- Team Collaboration: Work closely with other team members to ensure a cohesive and effective guest experience.
- Post-Event Feedback: Collect and document guest feedback, identifying areas for improvement and providing valuable insights for future events.
About Us:
WorldStrides is a global organization committed to educating and serving communities worldwide. Our passion for experiential learning drives us to create unique and memorable experiences for our guests. We strive to promote inclusion, diversity, and sustainability through various initiatives and partnerships.
Requirements:
- Professionalism: Maintain a high level of professionalism, even in challenging situations, when interacting with guests, vendors, and colleagues.
- Event Support: Follow directions and handle a variety of tasks as directed by the onsite event host, event coordinator, or account manager.
- Team Minded: Establish and maintain effective working relationships with all team members.
- Service Minded: Work effectively in a service-oriented environment.
- Physical Requirements: Able to climb stairs, lift and carry up to 50 pounds, stand for extended periods, and work in various weather conditions.
- Flexible Schedule: Available to work early mornings, days, evenings, weekends, extended workdays, and extended numbers of days in a row.
- Travel Availability: Able to travel over holidays and weekends from mid-November to early January.
Salary: $45,000 - $60,000 per year, depending on experience.
Estimated Salary Range: $48,300 per year, based on industry standards and location.
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