Tax Office Manager
4 weeks ago
At H&R Block, we're looking for a motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and serving as a point of contact for onsite escalated client service concerns.
Key Responsibilities:
- Support the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards
- Provide daily operations direction for the tax office, including scheduling and conflict resolution
- Serve as a point of contact for onsite escalated client service concerns
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
- Lead daily huddles and communicate essential information to office associates
Requirements:
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and flexibility to work a flexible schedule
About H&R Block:
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.
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