Part-Time Contact Center Representative

4 weeks ago


Louisville, Kentucky, United States Schulte Full time
About Schulte Hospitality Group

Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries.

Job Summary

We are seeking a dynamic, service-oriented Part-Time Contact Center Specialist to join our team. As a Contact Center team member, you will be the first point of contact in shaping guest experiences. You will embody the essence of each hotel as you take calls, utilizing the sales training plan to upgrade selling skills and providing exceptional customer service.

Key Responsibilities
  • Process all reservation requests, including changes and cancellations by phone, chat messaging, fax, or other channels for all properties.
  • Determine callers' needs through active listening and using probing questions to satisfy and sell to those needs.
  • Maintain a complete knowledge of each property in order to effectively sell the hotel and its services.
  • Maintain ongoing knowledge of various brand programs and initiatives.
  • Must be able to speak to the brand and answer general brand questions.
  • Must have the ability to handle guest service issues with proper resolution.
  • Refer group and corporate leads to the sales department.
  • Maintain and update group blocks.
  • Answer all phone calls using proper selling techniques and maintaining the utmost in professionalism while personalizing each call.
  • Utilize the sales training plan to upgrade selling skills.
  • Recap all reservation information and ensure that all reservation policies are communicated effectively with each reservation/call.
  • Communicate to hotels in a timely manner all special requests and urgent matters.
  • Studies and keeps knowledgeable of all properties and their amenities.
Requirements
  • Minimum of High School education, post-high school education preferred.
  • Minimum of 1 year in customer service role or sales experience preferred.
What We Offer
  • Work Today, Get Paid today, with Daily Pay.
  • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one.
  • Multiple Health Insurance and Life Insurance options.
  • 401k Plan + Company Match.
  • Paid Time Off.
  • Holiday Pay.
  • Pet Insurance.
  • Employee Assistance Program.
  • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more.
About Our Company

Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

We are passionate hoteliers eager to add like-minded people to our rapidly growing team. We want you to feel engaged, empowered, and excited to grow with us. Our company provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package.



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