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Reservations Coordinator

1 month ago

Washington, United States Viceroy Hotel Group Full time
Reservations Coordinator Job Description

Cultivate your career with Viceroy Hotel Group and be part of two incredible hotels in Washington, DC. As a Reservations Coordinator, you will be responsible for performing administrative duties for the Area Director of Sales and Marketing and Area Director of Corporate & Leisure Travel.

  • Review and approve/accept Turnover files for new and amended Group Block files. Build blocks in systems.
  • Maintain ownership of group blocks; this includes monitoring pickup numbers/inventory, creating booking links.
  • Process and handle airline reservations, VIP reservations, and employee reservations.
  • Initiate and prepare reports, as well as assist with other administrative duties as needed.
  • Attend weekly Group Pick-up Meeting.
  • Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office.

Responsibilities Include:

  • Review and approve/accept Turnover files for new and amended Group Block files. Build blocks in systems.
  • Maintain ownership of group blocks; this includes monitoring pickup numbers/inventory, creating booking links.
  • Process and handle airline reservations, VIP reservations, and employee reservations.
  • Initiate and prepare reports, as well as assist with other administrative duties as needed.
  • Attend weekly Group Pick-up Meeting.
  • Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office.

Requirements:

  • Minimum 3 years of experience as Reservation Agent at a reputed hotel/luxury brand preferred.
  • Must possess strong computer proficiency to include MS Office, Word, Excel, PowerPoint, Opera, Micros, Booker, HotSOS, Salesforce, etc.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Ability to be persuasive with telephone sales skills.
  • Understand hotel's selling strategies for guestrooms, spa and restaurants.
  • General knowledge of city and its attractions.
  • Must be available to work flexible work schedule to include, evenings, weekends and Holidays.