Customer Support Systems Administrator I
7 days ago
Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe.
Job OverviewWe are looking for a highly skilled System Administrator to join our team. This role will be responsible for the management of the Support Center CRM, CTI, WFM, and Analytics applications.
Key Responsibilities- Assist in the management of the Support Center CRM, CTI, WFM, and Analytics applications.
- Develop, deploy, and maintain these systems to ensure they are operating efficiently and compliantly.
- Collaborate with business stakeholders to identify business needs and provide suggestions to streamline processes.
- Work directly with vendors and other external contacts during upgrades, platform changes, projects, and other engagements.
- Assist in the management and utilization of customer data to provide strategic insights, improve the customer experience, and improve agent efficiency.
- Bachelor's degree in information technology, CIS, or related field.
- 2-3 years of experience in IT System Administration, Contact Center preferred.
- Must be authorized to work in the U.S.
- Knowledge of Windows Servers and Operating Systems.
- Telecom/CTI experience.
- Technical trouble shooting, process mapping, and project management skills.
- Excellent written and verbal skills.
- Experience with budgeting.
Join our company and enjoy a range of benefits, including health insurance plans, HSA and flexible spending accounts, 401(k), incentive opportunity, life insurance, short and long-term disability insurance, paid vacation and holidays, employee assistance program, employee discounts, tuition reimbursement, and adoption assistance.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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