Field Operations Manager
8 hours ago
At Zoom Drain Delaware, we are seeking a highly skilled and experienced Field Supervisor to lead our team of technicians and ensure the highest standards of service delivery.
The ideal candidate will have a strong technical background in plumbing and drain and sewer services, excellent leadership skills, and a commitment to customer satisfaction.
Key Responsibilities- Supervision & Leadership:
- Oversee daily operations and manage a team of service technicians and apprentices
- Conduct regular ride-alongs and site visits to ensure adherence to company standards
- Mentor and train technicians, ensuring continuous skill development and adherence to company policies
- Technical Support:
- Provide technical guidance and troubleshooting support to technicians on-site and remotely
- Ensure all jobs are completed safely, efficiently, and to the highest quality standards
- Assist in complex service calls and customer interactions as needed
- Customer Service:
- Address and resolve customer complaints or issues promptly and professionally
- Ensure that all customer interactions are handled with professionalism and courtesy
- Uphold the company's reputation for excellent service and ensure customer satisfaction
- Operational Efficiency:
- Monitor and manage field operations to ensure optimal use of resources and manpower
- Review and approve job reports, ensuring accuracy and completeness
- Implement and uphold safety protocols, ensuring all technicians comply with OSHA standards and company policies
- Administrative Duties:
- Coordinate with the Service Manager to schedule and dispatch technicians effectively
- Participate in the hiring and training of new technicians and apprentices
- Assist with inventory management, ensuring all service vehicles are properly stocked and maintained
- Minimum of 5 years of experience in plumbing and drain and sewer services
- Strong technical knowledge of plumbing, drain cleaning, and related services
- Excellent leadership and team management skills
- Strong problem-solving abilities and attention to detail
- Ability to communicate effectively with both team members and customers
- Valid driver's license with a clean driving record
- OSHA certification and other relevant safety training are highly desirable
- Competitive salary with performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Ongoing training and professional development opportunities
- Opportunity for career advancement within a growing company
Zoom Drain Delaware is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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