Field Operations Manager

8 hours ago


Newark, Delaware, United States Zoom Drain Delaware Full time
Job Overview

At Zoom Drain Delaware, we are seeking a highly skilled and experienced Field Supervisor to lead our team of technicians and ensure the highest standards of service delivery.

The ideal candidate will have a strong technical background in plumbing and drain and sewer services, excellent leadership skills, and a commitment to customer satisfaction.

Key Responsibilities
  • Supervision & Leadership:
    • Oversee daily operations and manage a team of service technicians and apprentices
    • Conduct regular ride-alongs and site visits to ensure adherence to company standards
    • Mentor and train technicians, ensuring continuous skill development and adherence to company policies
  • Technical Support:
    • Provide technical guidance and troubleshooting support to technicians on-site and remotely
    • Ensure all jobs are completed safely, efficiently, and to the highest quality standards
    • Assist in complex service calls and customer interactions as needed
  • Customer Service:
    • Address and resolve customer complaints or issues promptly and professionally
    • Ensure that all customer interactions are handled with professionalism and courtesy
    • Uphold the company's reputation for excellent service and ensure customer satisfaction
  • Operational Efficiency:
    • Monitor and manage field operations to ensure optimal use of resources and manpower
    • Review and approve job reports, ensuring accuracy and completeness
    • Implement and uphold safety protocols, ensuring all technicians comply with OSHA standards and company policies
  • Administrative Duties:
    • Coordinate with the Service Manager to schedule and dispatch technicians effectively
    • Participate in the hiring and training of new technicians and apprentices
    • Assist with inventory management, ensuring all service vehicles are properly stocked and maintained
    Requirements
    • Minimum of 5 years of experience in plumbing and drain and sewer services
    • Strong technical knowledge of plumbing, drain cleaning, and related services
    • Excellent leadership and team management skills
    • Strong problem-solving abilities and attention to detail
    • Ability to communicate effectively with both team members and customers
    • Valid driver's license with a clean driving record
    • OSHA certification and other relevant safety training are highly desirable
    Benefits
    • Competitive salary with performance-based bonuses
    • Health, dental, and vision insurance
    • Paid time off and holidays
    • Ongoing training and professional development opportunities
    • Opportunity for career advancement within a growing company

Zoom Drain Delaware is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.



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