Account Representative
2 weeks ago
Givens is a leading export packaging and warehousing company that has been providing its customers with a single source solution for warehouse, distribution, transportation, packing, and crating, and air freight services since 1957. We have been growing significantly over the last few years and continue to grow at a rapid pace.
Job SummaryWe are seeking a highly motivated and organized Account Representative to manage assigned customer accounts. The successful candidate will be responsible for addressing customer concerns, handling day-to-day administration of accounts, including billing, inventory, and data entry. The ideal candidate will be helpful and dedicated to our customers and coworkers, with excellent communication and problem-solving skills.
Key Responsibilities- Work to accomplish the Givens Mission every day through a dedication to the Givens Values of Integrity, Family, and Drive.
- Be a point of contact providing excellent customer service, coordinating inbound & outbound carriers, processing customer orders, and sending daily assigned customer activity reports, discrepancy reports, project reports, and bill of lading requests.
- Maintain Shipping documentation, including uploading BCR, documenting and processing staging errors, combining shipments, prepping bill of ladings, shipping confirm bill of ladings, and monitoring shipments for confirmation errors.
- Maintain receiving documentation, including downloading receiving data to BCR, preparing receiving documents, uploading receiving data from BCR, processing upload and batch confirmation, documenting errors for verification, and processing errors online.
- Maintain inventory documentation, including uploading relocation data from BCR, preparing Cycle Count Reports, correcting inventory discrepancies, documenting and providing Cycle Count Activity Reports to manager.
- Follow up regularly to ensure client satisfaction through regular communication.
- Respond promptly to customer queries and complaints to find solutions.
- Pass on issues to the manager when needed.
- Take the initiative to learn and master our warehousing management system.
- Proven experience in customer service roles.
- Proficient in MS Office, particularly Excel.
- Strong communication skills.
- Excellent organizational skills and multitasking ability.
- Attention to accuracy and quality.
- Goal-driven with ability to work under pressure.
- Good problem-solving skills.
- Ability to work in a fast-paced environment and maintain strong attention to detail.
- Experience in transportation, warehousing, and/or the logistics industries is a plus.
- Three plus years of clerical type experience preferred, minimum 2 years.
- Competent with Microsoft Office (Outlook, Excel, and Word).
- Knowledge of the NAVIS port system is a big plus.
- Must have good communication skills, both oral and written.
- Must be organized with the ability to efficiently multitask in a fast-paced environment.
- Candidate must be dependable.
- Duties will be varied and include:
- Work with customers on import and export shipments.
- Communicate with the customer throughout the job process via phone and email.
- Coordinate between the customer, warehouse operations, transportation providers, port authorities, etc.
- Preparation of customized, job-specific receiving reports, job orders, packing lists, bills of lading, and invoicing.
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k with company match).
- Life Insurance (Basic & Voluntary).
- Paid Time Off.
- Short Term & Long-Term Disability.
- Pay commensurate with experience.
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