Patient Services Coordinator

5 days ago


Hackensack, New Jersey, United States McKesson Full time
Overview

Regional Cancer Care Associates (RCCA) is seeking a highly skilled Patient Services Coordinator to provide exceptional support to patients and their families. This role involves greeting patients, registering and scheduling appointments, and answering incoming calls in a professional and timely manner. The ideal candidate will possess strong multi-tasking abilities, a positive attitude, and a passion for delivering high-quality patient care.

Responsibilities
  • Greet patients and visitors in a prompt, courteous, and professional manner.
  • Check in patients and inform clinical staff of patient arrival.
  • Provide and explain paperwork for patients to complete prior to examination.
  • Collect, proof, and file patient forms.
  • Update demographics and insurance information in the system.
  • Collect co-pays and balances; provide receipt.
  • Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages.
  • Page clinic personnel as appropriate.
  • Communicate messages in an accurate and timely manner according to procedures.
  • Check patients out after examination.
  • Schedule returning appointments in accordance with physician and/or office guidelines.
  • Provide patients with appointment details such as time, location, directions, instruction sheets, and other details.
  • Record patient cancellations and missed appointments; reschedule appointments.
  • Notify appropriate staff of the cancellation and make note in patient chart.
  • Provide general administrative support by filing charts and forms.
  • Maintain lobby area in a neat and orderly manner.
  • Maintain a legible supply of forms and appropriate office supplies required for daily activities.
  • Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
Qualifications
  • High school diploma or equivalent required.
  • Some receptionist or office experience preferred.
  • Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
  • Must successfully complete required e-learning courses within 90 days of occupying position.
  • Demonstrates adaptability, work commitment, and quality commitment.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.



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