Senior Product Design Manager

1 week ago

New York, New York, United States Gusto Full time
About the Team

Gusto's Product Design team is a collaborative group of over 60 creative individuals who are passionate about empowering small businesses and their employees. We're a cross-functional team that includes Design, Research, Writing, Ops, and Front-end Development, working together to design, build, and ship experiences that make a difference. We prioritize building understanding and empathy for our users and work closely with our partners in Product, Engineering, Data, and Marketing to deliver thoughtful, crafted, and inclusive experiences.

About the Opportunity

The Payroll Services team is the backbone of Gusto's business, responsible for customer experiences and internal services that process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of our customers. As the Senior Product Design Manager for Payroll Services, you'll empower a team of designers to navigate technical and regulatory complexity and create guided experiences for new and experienced employers.

Key Responsibilities
  • Empower a team of product designers to create high-quality experiences that serve the needs of our customers and internal teams.
  • Collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts.
  • Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business.
  • Build our collective understanding of our customers' payroll and tax compliance needs through research and data.
  • Design and ship both net-new and iterative projects that deliver consistent value to our customers.
  • Contribute to Gusto's product design leadership community by sharing your skills and experience.
  • Champion our design system and platform standards, and help evolve them through your team's work.
Requirements
  • 8+ years of Product Design experience, ideally with two years in management.
  • Breadth of impact: This role will be one of Gusto's most senior design leaders. You should have demonstrated experience leading design direction across multiple teams and influencing design/product across multiple product areas.
  • Comfortable with complexity: You've led the design of approachable, guided customer experiences in complex domains. Ideally, you've led a platform/services or enablement team.
  • Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders and be able to demonstrate how you've shaped business decisions.
  • Technical acumen: This role will require a deep understanding of our technical systems and how those translate into customer and business outcomes. You'll work directly with your engineering partners to improve the systems that power our customer experiences. You should be able to demonstrate how you've built your own technical understanding and influenced system decisions that affect customer experience.
  • Builder mindset: This role will lead a team to ship customer-facing products and services, not just plans and documents. You should be able to demonstrate how you've stayed involved with customer-facing work as a leader and how you've supported your direct reports through complex projects.
  • High quality bar: This role will be a tireless advocate for our customers' experience with Gusto. You should be able to demonstrate how you've maintained design quality and accessibility across screen sizes while shipping iteratively to deliver customer value early and often.

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