Retail Sales Lead Apparel Specialist

1 day ago

Sioux City, Iowa, United States Dick's Sporting Goods Full time

About Us

Dick's Sporting Goods is a leading sports retailer that believes in the positive impact of sports on lives. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Job Summary

The Lead is a critical role that impacts both the execution of brand standards and the teammate experience. Reporting to the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business/department. They're responsible for delivering exceptional customer service and providing direction to teammates.

Key Responsibilities

  • Supports building and hiring a strong team by observing in-store interviews and department tours.
  • Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
  • Plans, organizes, and controls 30-days out with the guidance of the Assistant Store Manager, including building an effective approach and aligning on necessary workforce to execute daily assignments, game plans, projects, or store events.
  • Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
  • Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
  • Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
  • Assists with training teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
  • Prioritizes coaching and developing oneself and others, providing hands-on coaching and teaching the 'why' behind tasks, plans, and processes.
  • Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
  • Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
  • Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all Company information.
  • Takes an all-hands-on-deck approach to support the team across the store.
  • Performs other tasks as assigned by management.

Leadership Traits

Our Leadership Competencies set the bar for what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
  • Engagement Driver
  • Talent Developer
  • Effective Team Building Skills
  • Plans & Aligns

Qualifications

  • Flexible availability, including nights, weekends, and holidays.
  • Prior retail sales experience (or customer-focused experience) preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift up to 15-35 lbs. items repetitively (up to 25 times per hour).
  • Ability to work extended periods of time (up to 4 hours) standing or walking.
  • Ability to work at heights greater than 4 feet with the use of a ladder, aerial lifting device, or platform.
  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

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