Fredericksburg Billing Representative Position

7 days ago


Midland City, Alabama, United States Government Employees Insurance Company Full time
Billing Customer Support Representative - Fredericksburg, VA

Salary: $43,000 annually / $21.34 per hour

Job Overview

We're seeking highly motivated individuals to join our team in the Fredericksburg, VA office as a Billing Customer Support Representative.

This role involves receiving telephone calls from policyholders regarding billing information or use of the internet.

Responsibilities
  • Providing general billing information and processing endorsements
  • Taking payments and processing payment plan changes

Billing Customer Support Representatives will participate in an up-skilling program to complete GEICO Service Training and licensing over time.

Required Skills and Qualifications
  • Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent
Benefits
  • Premier Medical, Dental and Vision Insurance with no waiting period
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures


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