Restoration Project Manager

4 weeks ago


Fayetteville, North Carolina, United States SERVPRO of Fayetteville Full time
Job Title: Restoration Project Manager

At SERVPRO of Fayetteville, we are seeking a highly skilled Restoration Project Manager to oversee all aspects of assigned restoration projects and assigned production crews. As a key member of our team, you will be responsible for ensuring customer satisfaction, revenue growth, profit growth, management development, and staff development.

Key Responsibilities:

  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Provide priority response to potential customers
  • Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
  • Negotiate customer and/or client approval of project scope and estimate
  • Schedule, coordinate and oversee crews and resources to provide service on active projects including subcontractors
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain written communication with customers, teammates, vendors, and insurance representatives
  • Manage production expenses including equipment, vehicles, and other material assets
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times

Requirements:

  • Effective written and oral communication with intermediate math and computer skills
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred, Xactimate experience a PLUS
  • Valid drivers license required
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning products/chemicals
  • Ability to travel locally and out of state when necessary
  • Ability to successfully complete a background check subject to applicable law

Benefits:

  • First-class compensation
  • Superior benefits
  • Career progression
  • Professional development

As a valued member of our team, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs are available, which can include industry certifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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