Technical Service Representative
6 days ago
In this role, the Technical Service Representative - Diagnostic Imaging will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment.
Key Responsibilities:- Work within hospital radiology environments to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
- Complete preventative maintenance on designated equipment.
- Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
- Complete necessary service and repair documentation following hospital protocol and GE policies & procedures.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Learn and ensure proper care of tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment.
- Mentor with and assist more experienced technicians on progressive repairs and resolution, and work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.
- A graduate from an A.S., B.S., M.S., diploma, or directly related certificate in Electronics, Biomedical Engineering, Medical Imaging Technology, Mechanical Principles, or similar degree program or equivalent DOD military education OR current student of no more than 12 months from an A.S., B.S. or M.S. Electronics, Biomedical Engineering, Medical Imaging Technology, Mechanical Principles, or similar degree program or equivalent DOD military education OR graduate from an A.S., B.S., M.S. degree program and 1+ year of experience servicing electrical, electronics, IT, or mechanical equipment.
- Must maintain a cumulative GPA of a 2.0 or higher based on a 4.0 scale.
- Previous experience and/or course work in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, code, and procedures to ensure safe and effective operation of those devices.
- Must be able to develop and maintain good customer relationships.
- Must have reliable transportation and a valid driver's license.
- Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
- You may not relocate more than 30 miles from your current location without approval from your manager.
- Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
The estimated salary range for this position is $22-$26 per hour.
About UsGE Healthcare offers a great work environment, professional development, challenging careers, and competitive compensation. We are an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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